Client Services & Support Coordination

Supporting Choice, Independence and Connection

Across Karratha, Hedland and Kalgoorlie, our Client Services teams continued to support people with disability to live the lives they choose — at home, in the community and alongside the people and activities that matter to them.

Throughout 2025–26, our teams supported participants through periods of significant change. Participants transitioned into shared independent living arrangements, new referrals were welcomed across our regions and teams worked closely with families, support networks and other providers to make transitions into EPIC services as smooth and individualised as possible. In Karratha, for example, coordination between EPIC and existing providers helped participants with complex needs successfully transition into shared accommodation, with ongoing work focused on practical home and living solutions.

Support Coordination — Navigating Change Together

Demand for Support Coordination remained strong throughout the year. Early in the financial year, EPIC’s team of five Support Coordinators was working across all three regions, including outreach travel to participants living in regional communities where access to services can be limited. The team worked alongside participants and families to connect NDIS funding with appropriate supports, therapies and services while building trusted relationships in communities.

As NDIS processes continued to evolve, Support Coordinators played an increasingly important role in helping participants and families understand changes to funding periods, PACE reporting and plan reviews. Enquiries and referrals continued to increase, with particular growth in the Goldfields. Coordinators also supported participants experiencing changes in circumstances or immediate crisis, helping ensure appropriate documentation could be provided to the NDIS where a change in funding was required.

Making Everyday Life Meaningful

Inclusion remained an important part of our approach. Across our regions, participants shaped the activities they wanted to experience — from cooking, fishing and gardening to arts, community events and social groups.

Hedland’s Life Hack group continued to grow, giving young adults a weekly space to connect socially and take part in community activities. In Karratha and Roebourne, Head Chef, craft activities, Fishability and community garden experiences created opportunities for participants to learn skills, build confidence and strengthen friendships. In Kalgoorlie, participants enjoyed everything from professional portrait sessions at the Goldfields Arts Centre to Motion by the Ocean trishaw rides and community volunteering.

These moments can appear simple — cooking lunch, catching a fish, attending an event or trying something new — but they represent something much bigger: choice, confidence, belonging and participation in community life.

As we look ahead, EPIC will continue listening to participants and families, growing inclusive opportunities around their interests and goals, and ensuring our services remain responsive as the disability sector continues to change.

GOOD NEWS STORY: From Participant to School Captain

One young Support Coordination participant began the 2026 school year with a very special achievement.

Gabby was elected School Captain by her peers, giving her the opportunity to represent her school, demonstrate its values and take on new responsibilities throughout the year.

Being chosen by her fellow students was a wonderful vote of confidence and

an achievement Gabby was understandably proud of.

For the EPIC team, celebrating participant goals isn’t limited to formal NDIS

outcomes. Achievements at

school, at home and within the community are all part of seeing people grow in confidence and recognise what they are capable of.